A young and innovative Norwegian company, aims to disrupt club sports marketing and streaming worldwide by enabling partners to broadcast content directly to global fans. However, they wanted to quickly enhance their infrastructure and backend support, which led them to us.
M-I Swaco, a global oil company client, pioneered high-efficiency barite technology for drilling fluids. Operating in over 120 countries across the hydrocarbon chain, they needed a partner for their dynamic tech team.
This North Carolina-based client offers an avant-garde SaaS platform for mobile device aggregators and distributors, helping them to engage in B2B transactions with better returns by easily identifying niche buyers.
Qatar Insurance (QIC), founded in 1964, is a leading insurance company in the GCC region. An Insurance giant that was still using its legacy systems had trouble adapting to the fast paced digital era.
Winnow Solutions, a UK-based client, offers food waste tracking solutions using AI and image recognition. They assist businesses of all sizes and scales in running sustainable and profitable kitchens.
A client that is new to the market of live- streaming platforms for sports events on mobile devices of all kinds. However, they lacked sufficient infrastructure and backend support...
10x Usage Increase and 50% Operating Cost Decrease
with Bespoke Live Streaming Platform.
Client’s Challenges
The client offers a live-streaming platform for sporting events that is available to audiences around the world. However, the popularity and growth have come with some challenges.
Limited
Infrastructure
The infrastructure was designed so that any sporting events could be broadcast from clubs, colleges, and more. Due to an increasing number of customers it became evident that an upgraded backend support system was required to better manage customer requests and support tickets.
Lack of
User Interface
The platform notably lacked a user interface to efficiently manage customers and their content, relying heavily on a manually scripted, case-by-case approach. Additionally, there was a strong desire to improve scoreboard support for different sports, and the Adaptive Bitrate Streaming algorithm needed improvement to accommodate their customers' needs.
What We Did
Partnering with the client was a complex project, but it had a simple enough strategy and main goal: to create a customer success management portal that would enable the seamless activation of customer requests. They already had the basics in place and just needed our services to take things to the next level.
01
Creating An Intuitive Customer Interface
With a limited platform, the client rapidly onboarded customers. As onboarding grew, so did awareness of tech support gaps. We employed robust tools to craft an integrated interface. Collaborating, we devised a scalable solution that addressed all customer needs and shortcomings.Why is it important?
In the digital realm, interaction is vital. User experience (UX) and user interface (UI) are essential in mobile platform design. Without them, even feature-rich platforms would be lacking in their core functionality.
02
Improving Backend Functions and Operations
Using serverless architecture and AWS/GCP infrastructure, we enhanced backend operations to allow for better management and support of customer operations and the use of the platform. This improvement was also focused on delivering a better viewing experience for audiences across all platforms.Why is it important?
A software platform is only as good as its foundation. Even the best dashboards and UX designs will fail if there is no backend support. Adding this also allowed us to create a more bespoke experience for each customer and viewer.
03
Revamping the Mobile Platform
Since the mobile application is the primary source of streaming for the client, it became imperative to revamp the mobile interface simultaneously with the aforementioned changes. The work was already being done—we elected to focus our efforts on revamping the viewing platform as much as the customer interface for a total solution.Why is it important?
You can’t just improve one area of the experience as everything is interlinked. By improving all three elements (backend support, customer interface, and viewer/app user experience), we were able to help our client deliver a better solution to all of its audiences.Technologies
- Serverless only
- AWS
- GCP
- AWS Media Live
- AWS Media Store
- GCP Firebase
- Node js
- Angular
- Swift (iOS)
- Java (Android)
Challenges We Navigated
The development of a mobile live-streaming platform presented a series of challenges, starting with the client’s basic technical infrastructure. To build a solution capable of supporting high-quality live streaming, NCompass worked closely with the client to identify and refine their specific needs.Infrastructure Redesign
for Scalability
The concept was promising, but the technical infrastructure and other elements were too basic for a mobile live-streaming platform. Our first collaborative task was to redefine the infrastructure based on the needs and this collaborative approach led to creating a serverless architecture and implementing a scalable and secure solution.
Delivering Seamless
Streaming Experience
With this project, it was necessary to develop an application for customers that included a robust user interface while also updating the mobile app to support more scoreboards and better adaptive bitrate streaming. This required a collaboration that ended up being a hybrid serverless application that renders perfectly on both mobile and the web.
Results
In addition to helping the client create a solid platform, we have created another strong relationship for future endeavors. Weekly meetings and regular collaboration led to the following achievements:30%
increase in customer
service levels
50%
decrease in
operating cost
10x
increase in
platform usage
Key Takeaways
Bespoke Solutions are Best
Too often, companies shy away from custom development and platform optimization because they worry about the costs. However, the real cost comes in what’s lost when you don’t deliver the custom solution that your customers demand.Basic is no Longer Good Enough
It’s the 21st century and we have some impressive technology at hand. Basic algorithms and limited features on apps are no longer an option. If you don’t have it, people will find someone else who does, leading to dissatisfaction.Integration is Key
Initially, the customer platform, viewing app, and backend support were standalone systems. Our team helped the client in creating an integrated solution that delivers on all aspects of their service, from the backend support to the end-user on the app.70%
reduction in overall
tech budgets per client
40%
reduction in product
build time
100%
reduction in business
continuity risk
Let’s Talk
We look closer, listen harder and think deeper to get your idea to succeed faster.
Thank you for submitting the form!
We sincerely appreciate your interest and the time you took to reach out to us. We’ve received your message and will be in touch shortly.
-
Locations
NCompass LLC
SHAMS Business Center
Sharjah Media City Free Zone
Al Messaned, Sharjah UAE
NCompass TechStudio
Sterling Technopolis #4/293
OMR Perungudi
Chennai 600096 INDIA
- Contact Us
-
Streamlined Operations with Bespoke Application for
Asset Lifecycle Management and More
Client’s Challenges
M-I Swaco has several assets around the world, including oil rigs and other operations. However, many of these operations are still managed manually, reducing efficiency, limiting scalability, and leading them to seek out our assistance.
Manual Asset
Management
Asset management in the client’s oil rigs was all done manually. There was no application for physical inventory management and recording, nor for documenting the various safety checks that were required. Employees were spending far too much time on paperwork, and everyone was concerned with the accuracy of asset management because of the lack of an organized process and the potential for mistakes in documentation.
Limited
Scalability
This manual asset management also led to limited scalability and agility for our client. Keeping up with growth meant spending countless hours on paperwork and manual documentation. Without an application to manage asset life cycles, utilization, and safety inspections, they were not capable of scaling their solutions at the pace required. They were essentially holding themselves back by not embracing automation.
What We Did
Our partnership with M-I Swaco started with a detailed discussion among the business and functional teams. Through that collaboration, we were able to design and build a bespoke application for total asset management, safety, resource allocation, certification validation, and more. We addressed employee pain points and used those concerns to drive our solution.
01
Creating An Application for Asset Lifecycle Management
We created a bespoke application that was designed to list and organize all assets of the company. The application is also designed to manage the lifecycle of all these assets, including features like planning, maintenance, purchase, usage, and even disposal. This increased productivity, reduced costs, and reduced manual data entry errors.Why is it important?
Employees and supervisors felt significant limitations and growing pains with existing methods. Manual efforts risked errors, thereby raising concerns about competition. Addressing this issue, we provided a comprehensive asset management platform.
02
Adding Safety and Validation Functions
All assets need to be thoroughly inspected and validated on oil rigs for them to be used safely and effectively. The application includes scheduling capabilities for inspections as well as tracking of work orders and inspection reports. We also included a module for online tracking of certifications and their validity, as well as renewal dates and more.Why is it important?
In the oil industry, asset security and compliance are critical. Amid distractions, automating processes is crucial to prevent oversights. Our client sought growth without compromise, finding automation essential to ensure that nothing vital was missed.
03
Developing an HRMS (Human Resources Management System)
For better resource allocation, we created an extremely niche system designed to document the profiles of everyone involved in rig management. This helped the client select the people who would be assigned to various roles on rigs, based on the complexity of the task and the experience of each of their employees.Why is it important?
Besides asset allocation and safety compliance, the client needs HR resources detailing managers and supervisors. This aids in selecting the right personnel for projects and rigs, enhancing organizational outcomes.Technologies
- Monolithic
- Rackspace
- PSQL - Master Slave Setup
- Node js
- Angular
- Swift (iOS)
- Java (Android)
Challenges We Navigated
Delivering a comprehensive and robust solution for M-I Swaco's asset management needs required us to tackle several technical and operational challenges. From integrating dynamic modules for asset lifecycle management to ensuring scalability and compliance
Limited Technology and
Training
The client had limited technological resources. This posed initial challenges but also allowed us more room to come up with a bespoke solution for the client. It also gave us the chance to collaborate on training to ensure all employees were ready for the new solution.
Fewer Tools for
More Tasks
Choosing the right tools for diverse needs, including asset management, safety, certification, and resource allocation, was a challenge for this client. We proposed creating a process map through collaborative input from employees, supervisors, and our research.
Results
Through our collaboration and our holistic approach to solving the client’s problems, we were able to develop a comprehensive web application to assist with mapping assets, warehouse and resource skills, and other details to ensure safe, efficient rig inspections and management. This led to:50%
reduction in
overall cost
30%
increase in
productivity
Key Takeaways
Bespoke Solutions are Necessary
Investing in meticulously crafted, bespoke solutions for your business, particularly in industries as complex as oil and gas, holds significant merit. Given the multitude of factors at play, a carefully tailored and customized solution stood as the sole option.Automation Enhances Human Effort
People see automation as a replacement for humans, but that’s not true. Using automation to enhance the work of employees takes a load off our client’s employees' plates and lets them focus on where their attention should be: the customer.Compliance is Critical
Besides other issues caused by lacking asset management, our client had to ensure they were compliant with safety inspections, certifications, and maintenance. Automating compliance checks and schedules allowed us to alleviate their concern.70%
reduction in overall
tech budgets per client
40%
reduction in product
build time
100%
reduction in business
continuity risk
Let’s Talk
We look closer, listen harder and think deeper to get your idea to succeed faster.
Thank you for submitting the form!
We sincerely appreciate your interest and the time you took to reach out to us. We’ve received your message and will be in touch shortly.
-
Locations
NCompass LLC
SHAMS Business Center
Sharjah Media City Free Zone
Al Messaned, Sharjah UAE
NCompass TechStudio
Sterling Technopolis #4/293
OMR Perungudi
Chennai 600096 INDIA
- Contact Us
-
150-200% Reduction in Tenant Onboarding Time and Improved Ordering
Experience with Bespoke Onboarding and Order Management Platform
Client’s Challenges
The client already has a robust SaaS platform, offering a unique way to sell products and manage customers. However, the platform was scaling at an impressive pace and the client did not have the resources to keep up with that demand. This led to growing pains, time-consuming processes, and other struggles, causing them to seek out our services.
Lack of Resources
and Expertise
The client faced challenges in scaling with their growth, impacting their ability to maintain a seamless customer onboarding process. We provided the necessary resources and technical expertise, enabling the client to effectively manage these changes and streamline their operations.
Tedious Work
Limiting Growth
The required work and customization that resulted from our client’s sudden and rapid business growth took up a lot of time and resources. People who could have been working with clients, tracking leads, or closing deals were busy entering data and making sure that each individual customer experience was ideal. The processes were often static and disengaged, and a streamlined answer was necessary.
What We Did
From the outset, we partnered with the client to co-develop a high-end infrastructure management solution. Our objective was to create an automated process that would make tenant onboarding seamless and efficient, while aligning our efforts to support their team and enable success.
01
Automating the Tenant Onboarding Process
The creation of databases and customizations was previously manual, requiring 3-4 hours of work. This process was time-consuming and repetitive, which risked impacting tenant retention. With automation, onboarding time was reduced to about 20 minutes, optimizing the process for both backend employees and end-users.Why is it important?
Our client faced challenges in scaling up to match competitors with established automated processes. Together, we collaborated with their team, focusing on key areas where process optimization could drive the most significant improvements.
02
Creating an Intuitive Customer Interface
Automation was a priority but it wasn’t our only mission. A better customer and tenant experience all-around was what we had envisioned during our initial discussion. With Terraform, serverless functions, and the assistance of WordPress and other tools, we were able to deliver a better interface for customers so that tenants could see better growth.Why is it important?
Tenants and customers both required easy application and ordering processes. Our intuitive interface facilitated seamless ordering, with real-time updates via push notifications, enhancing customer service and experience while addressing end-user challenges.
03
Improved Backend Monitoring and Security
Within the AWS, we set up a CloudWatch for CPU utilization, tracking logs, and monitoring low and high RAM usage. We also set events and triggers, along with a CloudTrail for tracking APIs within the AWS. Optimization of other tools in the tech stack and serverless functions further improved automation and onboarding timeframes significantly.Why is it important?
The process of monitoring and optimizing AWS resources using CloudWatch and CloudTrail enhances resource management, operational efficiency, security, and overall performance. This leads to a more cost-effective, reliable, and scalable cloud infrastructure, ultimately supporting business agility and growth.Technologies
- Multi-tenant
- Microservices Serverless
- High Availability
- React js
- PySpark
- Cypress.io
- Oracle and AWS
- DevSecOps
- Networking
- Java Spring Boot
- NodeJs
- AWS Serverless Services
- MySQL - Master-Slave Cluster Set-up and NoSQL
Challenges We Navigated
This client presented a unique and demanding challenge due to the complex requirements for managing a high-end infrastructure. Ensuring improved security and seamless operations required a thoughtful and collaborative approach. Through our strong partnership, we successfully identified and resolved their critical pain points.
Addressing Limited
Research and Insights
We started by exploring and auditing one of the key customer platforms. This allowed us to extrapolate a plan to improve things at both the tenant and customer level, as well as for the client in the backend so that they could scale more effectively.Although information was limited, we had multiple discussions with the client to explore how we could create a solution that met their needs and addressed the biggest obstacles.
Navigating a Diverse
Tech Stack
We knew this was going to be no small undertaking—the number of applications and tools involved in creating the optimized environment the client required was daunting to think about. However, we selected the best applications and tools to optimize the processes for the client. Additionally, we worked closely with their team to ensure they were fully equipped to utilize the new tools effectively.
Results
In addition to reducing the time of processes with automation, we also built a relationship for the future. Regular discussions and plenty of testing led to achievements like:150%
reduction in
tenant onboarding Time
80%
improvement in
backend monitoring
Key Takeaways
Manual Work is no Longer an Option
Custom software development prioritises automation of manual processes. There were dynamic issues that needed to be addressed and several processes were created to optimize them and reduce manual efforts.Cloud Scalability
In the 21st century, scalability and agility are everything. We did a lot of testing and trial-and-error to find the right combination of serverless architecture and other features to deliver the results the client needed.Development is Dynamic
In the past, a single, streamlined solution might not be very complex. Today, however, agile solutions require dynamic development that encompasses a total strategy, rather than just addressing each point individually.70%
reduction in overall
tech budgets per client
40%
reduction in product
build time
100%
reduction in business
continuity risk
Let’s Talk
We look closer, listen harder and think deeper to get your idea to succeed faster.
Thank you for submitting the form!
We sincerely appreciate your interest and the time you took to reach out to us. We’ve received your message and will be in touch shortly.
-
Locations
NCompass LLC
SHAMS Business Center
Sharjah Media City Free Zone
Al Messaned, Sharjah UAE
NCompass TechStudio
Sterling Technopolis #4/293
OMR Perungudi
Chennai 600096 INDIA
- Contact Us
-
30-Second Application Processing and 400% increase in
Processing capacity with Automated Document Processing System
Client’s Challenges
Qatar Insurance faced challenges in managing high-volume customer traffic from new applications and claims. Manual handling across multiple departments led to inconsistencies and longer processing times, and there was a lack of a centralized automated processing platform.
High Volume of
Documentation Required
Issuing insurance policies and processing claims requires a high volume of information and documentation. Previously, the client had been entering all the data manually from the scanned documents into the applications. Managing this “paperwork,” both digitally and physically, became tedious for employees.
Manual Input
Led to Time Lags
The client's dispersed workforce managed daily tasks and requests for applications and claims manually, causing inefficiencies and delays. Recognizing the issue, we developed an automation process which reduced the turnaround times from two days or more to enhance overall efficiency.
What We Did
We partnered with the client to mine their documentation and data, allowing us to find clarity in the problem and create a solution that addressed all their pain points. Our approach included creating a highly automated process that integrated an Optical Character Recognition (OCR) system for efficiently extracting information from various documents. This extracted data was seamlessly synchronized with their master application, significantly enhancing operational efficiency and accuracy.
01
Developing An Automation Solution with Near-Instant Processing
Our solution created a platform capable of utilizing automation to process information in just seconds. With the addition of optical character recognition, document cleansing, and digital extraction, we reduced the time from 5-15 minutes down to less than a second. This allowed us to address and alleviate many employee and client frustrations, helping provide a better experience for both.Why is it important?
Now that the employees aren’t bogged down with data entry and application processing, they can focus on productive tasks like customer engagement, sourcing new business, handling customer service calls, etc. Employees are less distracted by paperwork, allowing them to deliver a better customer experience.
02
Providing a Centralized Automation Platform
The insurance application and claims processes were managed across various departments, leading to fragmented communication and inefficiencies. Recognizing this challenge, we proposed developing a centralized automation platform designed to integrate these departments and streamline operations. This platform would not only facilitate seamless data sharing among teams but also eliminate silos that hindered collaboration and efficiency.Why is it important?
Through discussions with our client, it became clear that improving customer experience required more than just enhancing client-facing processes. By implementing a centralized platform, we aimed to improve collaboration, reduce turnaround times for processing claims, and ultimately foster a more responsive, customer-centric business model that could adapt to the needs of a growing clienteleTechnologies
- Google OCR
- AWS Image Rekognition
- Python
Challenges We Faced
The automation scope and system complexity posed challenges, but we devised a dynamic solution that addressed major pain points. Conversations with the client highlighted the need to streamline internal processes for employee buy-in.
Complexity of Insurance
Application Processing
The solution required for tasks such as processing insurance applications and claims necessitated the integration of a vast, unique stack of technology solutions. From Python to AWS to API integration and more, manual work efforts were replaced collectively by this stack, which ultimately led to a reduction in data entry times from 15 minutes down to less than a second with our solution. However, getting to this dynamic answer took some doing.
Getting Employees
On Board with the Apps
As with all new things, there was some hesitation among employees who were used to the “usual way” of doing their work. Not only that, but employees wanted more resources to match the solutions that customers were getting. We worked to build trust with employees throughout the organization and gain their insights on what features might be valuable to them in an app. When they realized their input was appreciated, morale got an instant boost.
Results
In addition to developing an automated app to streamline the client’s insurance operations, we have built a strong foundation of trust and support for future needs. With collaboration and simplified development, we achieved:400%
increase in
processing capacity
2 min
processing
time
60%
increase in
employee productivity
Key Takeaways
Automation is the Key
to Scalability
The modern business world requires companies to be able to adapt on a dime. Automation and AI make it a lot easier to scale solutions and create better applications for both end-users and employees alike.
Customer and Employee Needs
go Hand-in-Hand
Too often, companies want to upgrade one aspect or another, but to improve the customer experience and satisfaction, employee processes need to be as streamlined and efficient as the end-user platform.
70%
reduction in overall
tech budgets per client
40%
reduction in product
build time
100%
reduction in business
continuity risk
Let’s Talk
We look closer, listen harder and think deeper to get your idea to succeed faster.
Thank you for submitting the form!
We sincerely appreciate your interest and the time you took to reach out to us. We’ve received your message and will be in touch shortly.
-
Locations
NCompass LLC
SHAMS Business Center
Sharjah Media City Free Zone
Al Messaned, Sharjah UAE
NCompass TechStudio
Sterling Technopolis #4/293
OMR Perungudi
Chennai 600096 INDIA
- Contact Us
-
5x Faster Report Generation and 2x Faster
Dashboard Insights with Redshift Migration
Client’s Challenges
Winnow’s innovative analytics platform helps customers make data-driven decisions on reducing food waste at scale, resulting in savings of millions of dollars. However, its MySQL-based foundation and associated performance issues limit this solution.
MySQL
Limiting Scalability
The existing data warehouse solution was on MySQL, which couldn’t keep up with the growth of the business and its data, leading to performance issues and a limit to the work that could be done. After discussing the pain points and limitations with the client, it was determined that a new platform could increase agility and scalability, addressing many of the current pain points.
Migration
Challenges
This migration came with its own challenges. The feasibility of writing “functions” was not available in Redshift AWS, the chosen system for the migration. This was resolved with the temporary table approach, which created a two-time improvement in the speed of live insights shown on the dashboard. Better reporting and insights allowed customers to make smarter real-time decisions.
What We Did
Our first goal was to figure out how to migrate this client to Redshift without creating more challenges for employees and customers alike, such as those mentioned above. However, we got creative and came up with the perfect solutions for all time-sensitive issues.
01
Custom Migration Schema and Performance Tuning
We decided that the first thing to do was to address all the pain points of migration by creating a custom schema for critical business data integration into the new platform. With schema improvements, the real-time dashboard insight speed was increased two times over. This enhanced decision-making for customers and assured that all information was accurate.Why is it important?
Real-time information is crucial for prompt decision-making. The MySQL solution caused dashboard update delays, impacting business decisions. It also impacted task assignments, decisions, and more. This created frustration for both the client and the end-user.
02
Report Migration
We had to migrate reporting and analytics to Redshift. This resulted in report generation as much as 5 times faster than MySQL. This optimized the backend use of the platform and ensured that the client could generate reports efficiently and adapt those reports to grow with the business. It alleviated tedious work for customers and took over manual report sharing to free up employee time.Why is it important?
The MySQL reports required multiple procedure calls for almost every section, resulting in significant time for data retrieval. With Redshift, we designed our solution with minimal procedure calls for generating a report. This improved report delivery speed fivefold, enhancing customer satisfaction.
03
L3 Support Management
In addition to coordinating the L3 support team, we took proactive measures to address time-sensitive issues within the new Redshift backend platform. This comprehensive approach not only facilitated a smoother operational process but also helped in discussing pain points with employees and implementing necessary changes to develop an effective and sustainable solution.Why is it important?
One of the essential aspects for any company involved in a migration is having the support of a dedicated team of experts. We offered that throughout the migration and after, and we will continue to build that relationship and provide support and scalability moving forward.Technologies
- Pentaho- Pentaho Report Designer & Pentaho Data Integration
- AWS Redshift
- MySQL
- ETL
- Data Warehousing
- BI & Analytics
Challenges We Navigated
The migration from MySQL to Redshift was a critical step for Winnow Solutions to enhance their platform's scalability and handle growing datasets. Overcoming technical hurdles, we ensured a smooth transition while maintaining data integrity and minimizing downtime, allowing the platform to scale without sacrificing performance.
Data Integrity, Scalability
& Performance
To address performance bottlenecks in MySQL, we focused on optimizing Redshift’s environment for scalability and handling large datasets. This involved custom schema design and optimization techniques to ensure the platform's efficiency. During the migration, ensuring data integrity was a top priority. To prevent data loss or inaccuracies, we employed rigorous testing, incremental data migration strategies, and continuous validation.
Redshift Adaptation
Shifting to Redshift required significant changes to the data model and analytics infrastructure. Complex queries that were previously designed for MySQL had to be refactored to align with Redshift’s architecture. This refactoring ensured optimal performance and scalability while maintaining compatibility with existing reporting needs. We also developed a workaround for Redshift’s lack of support for certain MySQL functions, utilizing a Temporary Table approach that not only solved compatibility issues but also doubled the speed of dashboard insights.Results
This engagement seemed like a simple migration at first, but we quickly learned all the critical details that were holding our client back and had to get creative to determine how to overcome them. The client had already chosen to migrate to Redshift, so it was up to us to help them do that. We used Pentaho, AWS Redshift, ETL, and Data Warehousing tools to improve performance and technical support, as well as the speed of business-critical processes and applications.2X
improvement in
live dashboard insights
5X
faster
report generation
Key Takeaways
Migration is Never Simple
Some companies think they can move to a new platform with little to no support. However, it’s rarely that simple, as our client saw. That’s why it’s best to enlist the help of the experts.Customization Leads to Smoother Processes
The needs of data warehousing are unique. Shouldn’t it also get custom solutions for the challenges that you face on a daily basis? A bespoke migration guarantees that the entire process goes smoothly.Dynamic Solutions with AWS Cloud Tech
In addition to providing you with better storage and security, cloud technology and AWS solutions help companies create custom, dynamic tools and processes for things like data warehousing.70%
reduction in overall
tech budgets per client
40%
reduction in product
build time
100%
reduction in business
continuity risk
Let’s Talk
We look closer, listen harder and think deeper to get your idea to succeed faster.
Thank you for submitting the form!
We sincerely appreciate your interest and the time you took to reach out to us. We’ve received your message and will be in touch shortly.
-
Locations
NCompass LLC
SHAMS Business Center
Sharjah Media City Free Zone
Al Messaned, Sharjah UAE
NCompass TechStudio
Sterling Technopolis #4/293
OMR Perungudi
Chennai 600096 INDIA
- Contact Us
-
10x Usage Increase and 50% Operating Cost Decrease
with Bespoke Live Streaming Platform.
A client that is new to the market of live- streaming platforms for sports events on mobile devices of all kinds.
However, they lacked sufficient infrastructure and backend support, which is what brought them to us.
However, they lacked sufficient infrastructure and backend support, which is what brought them to us.
Client’s Challenges
The client offers a live-streaming platform for sporting events that is available to audiences around the world. However, the popularity and growth have come with some challenges.
Limited
Infrastructure
The infrastructure was designed so that any sporting events could be telecast from clubs, colleges, and more. An increasing number of customers called for an upgraded backend support system to better manage customer requests and support tickets.
Lack of
User Interface
In addition, there was no real interface portal for the customer to handle all the activities within the platform. Everything was being managed on a case-by-case basis. The scoreboard support was significantly lacking, and the Adaptive bitrate streaming algorithm was basic, at best.
What We Did
Partnering with the client was a complex project, but it had a simple enough strategy and main goal: to create a customer success management portal that would enable the seamless activation of customer requests. They already had the basics in place and just needed our services to take things to the next level.
01
Creating An Intuitive Customer Interface
Even with a limited platform, the client was still onboarding customers at an impressive rate. As the number of onboards increased, so did the awareness of the pain points associated with the lack of technical support. We used robust tools and applications to create an integrated, streamlined interface where customers can manage all functions of their live-streaming services. We collaborated with them on a scalable, relevant solution that delivered everything customers were missing.Why is it important?
In the digital world, interaction is everything. User experience and user interface (UX and UI) are two of the main components of any mobile platform design. Without that, the platform could have had any number of features and it still would have been lacking in its core elements.
02
Improving Backend Functions and Operations
Using serverless architecture and AWS and GCP infrastructure, we were able to improve backend operations to allow for better management and support of customer operations and the use of the platform. This improvement was also focused on delivering a better viewing experience for audiences across all platforms.Why is it important?
A software platform is only as good as its foundation. Even the best dashboards and UX designs will fail if there is no backend support. Adding this also allowed us to create a more bespoke experience for each customer and viewer.
03
Revamping the Mobile Platform
Since the mobile application is the primary source of streaming for the client, it became imperative to revamp the mobile interface simultaneously with the aforementioned changes. The work was already being done—we elected to focus our efforts on revamping the viewing platform as much as the customer interface for a total solution.Why is it important?
You can’t just improve one area of the experience as everything is interlinked. By improving all three elements (backend support, customer interface, and viewer/app user experience), we were able to help our client deliver a better solution to all of its audiences.Challenges We Navigated
The development of a mobile live-streaming platform presented a series of challenges, starting with the client’s basic technical infrastructure. To build a solution capable of supporting high-quality live streaming, NCompass worked closely with the client to identify and refine their specific needs.
Limited Knowledge
and Resources
The concept was great, but the technical infrastructure and other elements were very basic—which, for a mobile live-streaming platform, is not very effective. The various components needed to all work together, so it took time to help the client figure out exactly what it was they needed as they had limited knowledge of technical infrastructure in the first place.
Choosing the
Right Solutions
With this project, it was necessary to develop an application for customers that included a robust user interface, while also updating the mobile app to support more scoreboards and better Adaptive bitrate streaming. This required a collaboration that ended up being a hybrid serverless application that renders perfectly on both mobile and the web.
Results
In addition to helping the client create a solid platform, we have created another strong relationship for future endeavors. Weekly meetings and regular collaboration led to the following achievements:30%
increase in customer
service levels
50%
decrease in
operating cost
10x
increase in
platform usage
Key Takeaways
Strategy & Solutioning
Our knowledge is comprehensive, our solutions are tailored and your timelines are lightning. We turn complex technology problems into delightful solutions.Tech Due Diligence
Access your tech investments through a comprehensive audit of the infrastructure, product build and the code quality, We'll shine the light at the right spot.Budget Optimization
Reduce deployments for redundancy, optimise tech stacks and drive higher efficiencies with streamlined processes. May your $$$ run the country mile.70%
reduction in overall
tech budgets per client
40%
reduction in product
build time
100%
reduction in business
continuity risk
Let’s Talk
We look closer, listen harder and think deeper to get your idea to succeed faster.
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Locations
NCompass LLC
SHAMS Business Center
Sharjah Media City Free Zone
Al Messaned, Sharjah UAE
NCompass TechStudio
Sterling Technopolis #4/293
OMR Perungudi
Chennai 600096 INDIA
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